On the advice of the Malaysian Government, our offices will be closed from 18th of March due to the Covid-19 pandemic. Please select one of the below options to submit an online request to either

If you have any other type of query regarding your Harvey Norman Product Care Plan, please select Learn More.

We will endeavour to action all online submissions as soon as regular business operations resume.

We appreciate your patience and understanding at this time.

Product Care Team.

Find out how your claim is progressing

Would you like an update on how your claim is progressing?  Please fill in the form below. A customer care representative will contact you within 24 hours of submitting your query. Please ensure you have your claim number or product details handy.

You can also call us on 1800 88 2238 to follow up your claim with our customer care team.

1  Select your brand
harvey norman
2  Pick your cover
product care
All purchases made on or after 1st Aug 2016
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extended warranty
All purchases made before 1st Aug 2016
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3  Complete follow up form
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