COVID-19 & PRODUCT CARE CLAIMS UPDATE

Dear valued customer,

The current Coronavirus COVID-19 is having an unprecedented impact on our economy and personal lives. Your safety and that of our employees and partners is paramount. However, please be assured that we have appropriate measures in place to ensure we can continue to service you as efficiently as possible under the present circumstances.

Due to safety measures adopted by government and business partners, we may encounter unavoidable delays due to shortage of manpower or available spare parts. We apologise that in circumstances where our customers are unwell, we may not be able to service you until a later date.

Product Care Team.

Make a claim

To make a claim you will need your purchase details handy to complete the claim form. If you don’t have all your details, you may need to contact the store where you purchased your product.

Trouble Shooting

Before we get started, please complete these 4 troubleshooting steps:

Is your appliance(s) plugged in correctly?
Check the booklet that was provided by the manufacturer - are you able to “trouble shoot” based on the information provided?
Check for any reset buttons.
Does your appliance need new batteries? Or are the rechargeable batteries charged?

Provided by PCASA Operations Pty Ltd