Dear valued customer,

The current Coronavirus COVID-19 is having an unprecedented impact on our economy and personal lives. Your safety and that of our employees and partners is paramount. However, please be assured that we have appropriate measures in place to ensure we can continue to service you as efficiently as possible under the present circumstances.

Due to safety measures adopted by government and business partners, we may encounter unavoidable delays due to shortage of manpower or available spare parts. We apologise that in circumstances where our customers are unwell, we may not be able to service you until a later date.

Product Care Team.

Find out how your claim is progressing

Would you like an update on how your claim is progressing?  Please fill in the form below. A customer care representative will contact you within 24 hours of submitting your query. Please ensure you have your claim number or product details handy.

You can also call us on 1800 438 6393 to follow up your claim with our customer care team.

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product care
All purchases made on and after 1st July 2016
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product care
All purchases made between 1st Mar 2016 and the 30th Jun 2016
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product care
All purchases made between 24th Nov 2015 and 29th Feb 2016
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extended warranty
All purchases made before 23rd Nov 2015
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